sometimes i really wonder if we have what it takes to be the best in asia. no doubt some of the dishes are prepared and cooked to perfection. the texture, flavour, freshness and the perfect marriage of western cooking techniques with asian produce. but few others, in my opinion, are simply......
true enough, service staffs have good product knowledge, professionalism and whatever. but if you are expecting fine dining food and service, i suggest you go elsewhere. things are much more flexible here. you don't always need to serve from the right, we don't usually use trays and the ambience.. okay there's no ambience.
what you can find is only chairs, table and experience good food and service.
the front of house is perfect. but few saw the back of house. the way the managment works, how they manage staff, welfare and many more. as a management trainee, i thought they are not flexible enough. yes, you need to follow the standard operating procedures, but not for every single thing.
i think as a leader, one should be a role model. there's too much talking and no action. its always, you do this, do that, and when they have no choice but to do it themselves, they always screw it up. if you can't do it, don't tell people what to do. how do you expect people to respect you?
sometimes people don't think before they say something. the best thing ever said was, please take care of your health. nothing wrong, but its sensitive. working 60hours a week, work starts early ends late and there's never enough sleep. thanks alot, even robots will go crazy. don't tell me that's the life in the f&b industry. bullshit. if there's good planning and staffing, i think everything will be fine. if you fail to plan, you plan to fail. i'm not surprised if people take MCs every week.
the most important thing that they should learn, is know how to make employees happy. now the theories comes into play. get the manager to do the job of the staff, include them in decision making, incentives, recognition and whatever.
by the way, if you think i'm having a bad time there, you're wrong. i still look forward to everyday. maybe i'm already used to the environment there but i'm pretty sure i won't consider this industry as a career in the future.